SLA reporting

SLA business days between dates

Q: What are SLA business days between dates?

Workdays counted for SLA timing after removing your weekend pattern and any excluded holidays.

Q: How do cutoff times affect SLAs?

Cutoffs move the effective start to the next business day if tickets arrive after the stated time.

Q: Can I use custom weekends for SLAs?

Yes. Set the weekend pattern so SLA clocks match your support schedule.

Q: Do holidays pause SLA time?

Only when you exclude them. Add presets and custom holidays so the clock pauses on those dates.

Q: Why did my SLA count change?

Changing inclusion mode, weekend pattern, holiday year, or cutoffs changes the total workdays.

Q: Is this legal or financial advice?

No. This is educational. Confirm with legal and ops before relying on counts.

SLA business days between dates count only the workdays your support or ops team agrees to honour. Set weekends, holidays, and inclusion mode before you report SLA clocks, and note any cutoff times that change the start so your totals stay consistent.

Published: December 28, 2025 · Updated: December 28, 2025 · By FinToolSuite Editorial

Open the Business Day Calculator

Business days between two dates | Include start or end date | Custom weekend pattern | Business days between dates FAQ

Disclaimer

Educational purposes only; not legal or financial advice.
Examples are illustrative and simplified.
Results depend on your inputs and assumptions and are not guaranteed.
Read the Privacy Policy; do not share personal data.

Quick answer: SLA business days between dates

Set weekend pattern and holidays to define when SLA clocks run.
Inclusion mode controls whether start/end are counted.
Cutoff times can push the start to the next business day.

SLA definitions

Define what a business day means for your SLA: weekend pattern, holiday list, and whether start or end times count. Without this, teams will report different numbers for the same ticket.

Cutoff notes

If tickets after 5 pm roll to the next business day, set your inclusion mode accordingly and note the cutoff. This prevents overstating response or resolution time.

Examples

Response SLA

Ticket 4 pm Fri, cutoff 5 pm, weekend Sat–Sun.

Clock starts Monday.

Resolution SLA

Start Mon, end next Mon, include both, no holidays.

Result: 6 business days.

Holiday impact

Add a midweek holiday; include both.

Result: one day removed.

Documentation checklist

Weekend pattern.
Holiday preset year and custom holidays.
Inclusion mode for start and end.
Cutoff time rules.
Timezone used.

Tool steps

Open the business day calculator.
Set start and end times/dates for the SLA period.
Choose weekend pattern and holiday exclusions.
Pick inclusion mode that matches your SLA wording.
Document settings and share the business day total.

Use the business day calculator with these settings.

Common mistakes

Leaving the default weekend pattern when teams work alternative weeks.
Not excluding holidays that pause support.
Ignoring cutoff times in reporting.
Switching inclusion mode without telling stakeholders.
Mixing calendar days with business day SLAs.

FAQ

What are SLA business days between dates?

Workdays counted for SLA timing after removing weekends and excluded holidays.

How do cutoff times affect SLAs?

Cutoffs can move the start to the next business day.

Can I use custom weekends for SLAs?

Yes. Set the pattern to match support hours.

Do holidays pause SLA time?

Yes when excluded via presets or custom dates.

Why did my SLA count change?

Weekend pattern, holiday year, inclusion mode, or cutoffs changed.

Is this guaranteed?

No. Results depend on your inputs and assumptions and are not guaranteed.

Is this legal or financial advice?

No. This is educational. Confirm with legal and ops.

Calculate SLA business days now

Set weekends, holidays, inclusion mode, and cutoffs, then share the business day total with your team.

Use the calculator